【安全加密】处罚申诉：处罚的复核与解除流程

---处罚申诉：申诉的受理与分派
function Appeal.submit(actor, banType, reason)
    local player = class(actor)
    if not player then return false end
    local ticket = {
        uid = actor:GetUserId(),
        banType = banType,
        reason = reason,
        status = 'pending',
        at = os.time(),
        sla = 48 * 3600,
    }
    Appeal.queue[#Appeal.queue + 1] = ticket
    sendmsg(actor, 1, "申诉已受理，48 小时内回复")
    return true
end

---处罚的解除：复核通过后自动执行
function Appeal.execute(ticket, conclusion)
    if conclusion == 'overturn' then
        -- 解除封禁
        Lists.remove('black', ticket.uid)
        setplayvar(getplayerbyname(ticket.uid), "HUMAN",
            "Ban_" .. ticket.banType, 0, 1)
        sendmail(ticket.uid, 8019, '复核结果',
            '经复核解除处罚，附补偿', '补偿礼盒|1')
        Ops.log('申诉翻案', ticket.uid, ticket.banType)
    end
    ticket.status = 'resolved'
    ticket.conclusion = conclusion
end