【运维发布】值班手册：告警响应的 SOP 清单

local SOP = {
    { code = "S01", issue = "登录白屏",   steps = { "查网关进程", "看登录日志", "重启网关" } },
    { code = "S02", issue = "充值未到账", steps = { "对账订单号", "走补单接口", "邮件致歉" } },
    { code = "S03", issue = "BOSS 卡墙",  steps = { "gmexecute 归位", "记录坐标", "修碰撞" } },
}
local function lookupSOP(code)
    for _, s in ipairs(SOP) do
        if s.code == code then return s end
    end
    return nil
end

local hits = {}
local function querySOP(actor, code)
    local s = lookupSOP(code)
    if s == nil then
        sendmsg(actor, 0, "手册里没有 " .. code .. " 条目，请先登记")
        return
    end
    hits[code] = (hits[code] or 0) + 1
    sendmsg(actor, 0, table.concat(s.steps, " → "))
end