【运维发布】故障分级响应：从P0到P3的处置时限

-- 故障分级：标准与响应
local player = class(actor)
local LEVELS = {
    P0 = {respond = 900, notify = "all"},
    P1 = {respond = 1800, notify = "lead"},
    P2 = {respond = 14400, notify = "module"},
    P3 = {respond = 86400, notify = "ticket"},
}
local function reportIncident(player, level, desc)
    local cfg = LEVELS[level]
    if cfg == nil then
        sendmsg(player, 1, 0, "未知故障等级。")
        return
    end
    sendmsg(player, 1, 0, level .. " 级故障：" .. desc ..
        "，响应时限 " .. cfg.respond / 60 .. " 分钟。")
end

-- 升级机制：超时升级
local player = class(actor)
local NEXT = {P3 = "P2", P2 = "P1", P1 = "P0"}
local function escalate(player, level, reason)
    local up = NEXT[level]
    if up == nil then return end
    sendcentermsg(player, 255, 0, level .. " 级故障升级为 " .. up ..
        "：" .. reason, 0, 10)
end